Privacy Policy

This Privacy Policy applies to the TipSurge Android app (Google Play package name com.tipsurge.app) and the Hitwin Predicts website at hitwinpredicts.com (together, the "Service"). The Service is operated by KratosNG ("KratosNG", "we", "us" or "our"). It explains what information we collect, how we use and share it, and the choices you have.

By creating an account or using the Service, you agree to the collection and use of information as described here. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following categories of information:

• Account and profile information. When you sign in (for example with Google sign-in), we receive your email address, name and profile picture. You may also provide a display name and profile details. We store your account identifier, VIP or subscription status and referral information.
• Activity and content. The tips and slips you view or save, the votes and picks you submit, your points balance and points transaction history, and your usage of the Service.
• Support messages. If you contact support, we collect the content of your messages and conversations.
• Payment information. Payments (such as VIP subscriptions) are processed by Paystack. We receive confirmation of the transaction (plan, amount, status and payment reference). Card and bank details are handled by Paystack and are not stored on our systems.
• Device and technical information. Push notification tokens (used to deliver notifications), device and operating system type, IP address, app version, diagnostic logs, and Google Play Integrity data used to verify the integrity of the app and device.
• Advertising identifier. The app uses Google AdMob to display advertising, which may use the device's Advertising ID to select and measure ads.
• Analytics. On the website we use Google Analytics to understand how visitors use the site (collected via cookies and usage events).

2. How We Use Your Information

• To provide, operate and personalise the Service (tips, slips, points and VIP benefits).
• To create and manage your account and sign you in securely.
• To send service notifications you have enabled, such as push notifications about tips and account activity.
• To process payments and grant subscription entitlements.
• To serve and measure advertising through Google AdMob.
• To analyse usage with Google Analytics and improve the Service.
• To provide customer support and respond to your requests.
• To protect the Service against fraud and abuse, including verifying app and device integrity with Google Play Integrity.
• To comply with legal obligations.

3. Advertising (Google AdMob)

The TipSurge app displays ads served by Google AdMob. AdMob may collect and use the device's Advertising ID and information about your use of the app to personalise and measure ads. You can opt out of personalised advertising in your device settings (Android settings → Google → Ads → opt out of Ads Personalisation). Ad serving is also subject to Google's own policies.

4. Cookies and Analytics

The website uses cookies and similar technologies to keep you signed in, remember your preferences and analyse traffic with Google Analytics. You can block or delete cookies in your browser settings; some features may not work properly without them.

5. Payments

Payments are handled by Paystack, a third-party payment processor. Paystack processes your payment details under its own privacy policy. We only receive the outcome of the transaction needed to activate your subscription.

6. Third Parties and Sharing

We share information only with service providers that process it for us, including:

• Google LLC — Google AdMob (advertising), Firebase Cloud Messaging (push notifications), Google Analytics (website analytics) and Google Play Integrity (app and device security).
• Paystack — payment processing.
• Supabase — hosting of our database and authentication.
• Vercel — hosting of the website.
• Sanity — content delivery for news and tips.

We do not sell your personal information for money. We may also disclose information where required by law, to protect our rights or safety, or as part of a business transfer, and otherwise with your consent.

7. Data Retention and Deletion

We keep your information for as long as your account is active or as needed to provide the Service. You can delete your account at any time by following the steps on our account deletion page (in the TipSurge app: Profile → Delete account; on the web: Profile page → Danger zone → Delete account). When you delete your account, your profile, picks, points history and support messages are removed. A limited record of the deletion (your email and the date) and payment transaction records may be kept where required for fraud prevention, accounting or legal purposes. Encrypted residual copies in backups are purged within 30 days.

8. Data Security

We use reasonable technical and organisational measures to protect your information, including encryption of data in transit (HTTPS/TLS) and access controls on our backend. However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

• Turn push notifications on or off in your device or app settings.
• Opt out of personalised advertising in your device settings.
• Manage or delete cookies in your browser.
• Request access to, correction of, or deletion of your personal information at any time — see the account deletion page or email us.

10. Children and Eligibility

The Service is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone below the minimum age required in their jurisdiction. If you believe a minor has provided us with information, contact us and we will remove it.

11. International Transfers

Our providers (including Google, Supabase, Vercel and Paystack) may process information in countries other than yours. Where we transfer information internationally, we take reasonable steps to ensure appropriate protection is in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact KratosNG, the operator of the TipSurge app and hitwinpredicts.com, at support@hitwinpredicts.com.

Effective date: October 13, 2026